Exchange Policy

1.

Without prejudice to the applicable contractual and statutory warranty provisions, customers have the right to exchange a product purchased from the store within seven (7) days from the date of receiving the product. Exchange requests submitted after the seven-day period will not be accepted.

2.

To qualify for an exchange, the product must be in its original condition, unused, and the customer must not have obtained any benefit from it. The store reserves the right to inspect the product before approving the exchange to verify its condition.

The customer is responsible for the shipping costs associated with the exchange. For international exchanges, the customer is responsible for all shipping charges and for delivering the product to the shipping carrier. If the product has a manufacturing defect or the wrong item was delivered, the customer will be fully compensated.

Exchange requests will not be accepted in the following cases:

1. If the product was custom-made or manufactured according to the customer's specifications, except where the product is defective or does not conform to the agreed specifications.
2. If the product consists of video tapes, CDs, DVDs, or computer software that has been used.
3. If the product consists of newspapers, magazines, publications, books, or other copyrighted materials.
4. If the defect resulted from improper handling, misuse, or negligence by the customer.
5. If the contract relates to accommodation, transportation, or catering services.
6. If the contract relates to downloadable software or digital products purchased online.
7. If the product has been opened, has no manufacturing defect or fault, or has been used.

Return & Refund Policy

1.

Without prejudice to the applicable contractual and statutory warranty provisions, customers have the right to cancel the purchase and return the product within seven (7) days from the date of receiving it. Return requests submitted after the seven-day period will not be accepted.

2.

To be eligible for a return, the product must be in its original condition, unused, and the customer must not have obtained any benefit from it. The store reserves the right to inspect the product before accepting the return to verify its condition.

3.

The customer is responsible for all costs associated with the return. For international returns, the customer is responsible for all shipping charges and for delivering the product to the shipping carrier. If the product has a manufacturing defect or an error occurred with the order, the customer will be fully compensated.

Returns will not be accepted in the following cases:

1. If the product was custom-made or manufactured according to the customer's specifications, except where the product is defective or does not conform to the agreed specifications.
2. If the product consists of video tapes, CDs, DVDs, or computer software that has been used.
3. If the product consists of newspapers, magazines, publications, books, or other copyrighted materials.
4. If the defect resulted from improper handling, misuse, or negligence by the customer.
5. If the contract relates to accommodation, transportation, or catering services.
6. If the contract relates to downloadable software or digital products purchased online.
7. If the product has been opened, has no manufacturing defect or fault, or has been used.

Note

If the customer requests a return or exchange for a product that is free from any defect, damage, or fault, the customer shall bear all shipping and delivery costs.